Online Casino Not Paying Out
Some of the worst casinos accuse players of cheating or failing to satisfy arbitrary terms and conditions to avoid paying out winnings. In some cases, the offending gambling website faces its own financial troubles and can't afford to keep their part of the bargain. Whether or not conditions improve, this is beyond unacceptable. In 2021, online gambling casinos want to stand out from the pack whenever they can. Offering free casino games is a way for them to show off the breadth and depth of their game offerings. You can have fun, discover the games you like best, and become better at playing them without risk. But there are tons of online casinos these days. See full list on gamblingsites.org. Planet 7 Casino - Payment owed since October 2020. Planet 7 Casino - Payment owed since October 2020. I hit for approximately $15,900, by far my largest win, and requested $7,500 in three separate payouts of $2,500 each on October 17, 2020.
Finally, Lady Luck smiled at you and you could win a significant amount of money in the casino. But to win – it does not mean to get money, because they are still on the account in the casino, and you need to withdraw them.
In unlicensed and especially small online casinos, if you win a significant amount, you may have problems with payments.
The first thing that such casinos can do is to delay the payment by any means in the hope that you will start betting again, lose your winnings and they will not have to pay anything. And even worse – such casinos simply refer to the fact that you have violated the rules and block your account. Therefore, before request a large withdrawal from the casino, be sure to make a screenshot of the winnings and personal account where your deposits will be visible. Also do not forget to take screenshots of any correspondence with the casino support service.
Possible Reasons Why Online Casino Refuses To Pay Out Winning
Active bonus
If the player has an active bonus, the casino financial service has the full right to refuse to pay out . If you play with bonus money, bonuses have to meet wagering requirements before the withdrawal.
Deposit Turnover
In order to prevent money laundering, the online casino security service sets the terms of the turnover on deposits. By withdraw of the funds, the sum of made bets since the last deposit has to be equal sometimes 3x or 5x times the size of that deposit. Thus, if, after making a deposit, the player wants to immediately withdraw funds without placing bids, the casino has a right to refuse.
Verification
This is the main reason why online casino refuses to pay out. Identity verification is the most important point of the user agreement (Terms and Conditions), which the player has to read before opening an account at an online casino. To avoid any problems with verification, it is important to prepare in advance a complete list of certified documents:
- ID (passport, driving license)
- Utility Bill (must be dated within the last 90 days)
- Proof of Deposit: Screenshot or photo from your online bank account, bank statement, Skrill page, etc. showing the deposit.
Do not make deposits from other people’s e-wallets, cards, and other payment systems, only from your personal accounts!
Withdrawal Methods
Sometimes casino refuses to pay out winning due to an unacceptable method of withdrawal of funds. Some payment systems and bank cards do not provide casino withdrawals. For example, if you find your account using Mastercard, mostly you can not withdraw money on Mastercard. But you can use Skrill, Neteller, or Visa to request a withdrawal.
Basic Steps To Get Your Winning If Online Casino Refuses To Pay Out
Making sure that all the above-mentioned options are not an excuse for refusing payment, players can do the following:
If an online casino refuses to pay out, the first thing you need to do is suspend the game until the problem is solved and facts are fixed. Take screenshots of winnings, balance, payment history, save emails or chat history. All these steps can be useful if the case takes a serious turn.
Usually, the first step is to contact the casino support service. Listen to what they say. If the support team points out a violation of some kind of rule on your part, make sure that everything is clear to you. You can ask them to explain the situation in detail and indicate the point that you violated. If the casino says some nonsense and does not want to provide facts, and at the same time refuses to withdraw money, start to publish complaints on gambling forums.
Gambling Forums
Online casinos are very afraid of bad publicity. This leads to a loss of confidence among players, a decrease in traffic, and, as a result, income decline. Therefore, if you played fair, and the casino does not pay you a win – start writing about it on all sites and forums you can find in google search.
1. Casinomeister forum. This portal casino is launched by Bryan Bailey and is probably the best forum for players with payment disputes.
2. AskGamblers forum. This portal has been in operation for more than 10 years and it is the most visited gambling portal.
Typically, these resources are monitored by the casino representatives. If you claim illegal actions on their part, they will have to pay out your winnings. Otherwise, the players will stop playing at this casino.
Gambling Commissions
Apart from this, you can write an email to the gambling commission for the supervision of the online casino. Check in which jurisdiction the online casino you’ve played at is licensed in. This information you can find in the footer section of the website.
Usually, online casinos hold licenses issued by the following regulators:
- United Kingdom Gambling Commission
- Malta Gaming Authority
- Curacao eGaming
- Alderney Gambling Control Commission
- Gibraltar Gambling Commission
How Do Casinos Pay Out
The online casinos usually value their reputation and when the player starts complaining to the gambling commission, the casino will definitely try to do everything to contain the situation. Generally, after such a complaint, the casino not only pays out the winnings but also gives gifts: free spins or no deposit bonuses to smooth things over with a player.
After a positive decision on payment, before closing a dispute, be sure to wait until the casino fully pays out your winning. And, of course, do not play in such a casino anymore, as a good and reliable casino must pay a winning without problems.
What problems did you have with paying out big winnings? Share with us in the comments.
Online Casino Not Paying Out Dividends
We’ve all seen the small notice on the slot machine that says something like, “Machine malfunction voids all pays and plays.” Have you ever really thought about what you would do if it happened to you?
Stephen Wilkinson was playing his favorite slot machine at the Philadelphia Park casino in Pennsylvania when he hit the jackpot for $102,000. The machine lit up, the jackpot music started to play, and on the screen it congratulated him on his win of $102,000. People quickly gathered around and began congratulating him, in fact the women beside him was so excited she phoned her husband to tell him the news. Well, Stephen was in for a big surprise but it wasn’t $102,000.
After several minutes of casino employees huddled in deep discussion, they made their way over to Stephen to congratulate him on his win. Wrong! They made their way over to let him know that there was a machine malfunction, and he did not hit the jackpot. However, they would compensate him for the malfunction by providing him with two free tickets to their buffet. No, I’m not making that part up. They tried to reconcile the situation by giving him two free buffet tickets. Unless there was gold and diamonds on the buffet, that doesn’t seem like just compensation to me.
What do you think? Do you think the casino should have to pay the money, or are they not liable because they have the warning on the machine? What about if it happened to you, how do you think you would respond? What would you do?
Let’s take a look at similar situation that occurred, you may have a different reaction. This actually happened to a fellow gambler that I know and it happened on a video poker machine instead of a slot machine, but video poker machines are classified as “slots” and have the same malfunction warning on each machine. This story has a slightly different twist to it, but ironically it was for about the same amount of money.
John was in the casino when he noticed a single progressive video poker machine. A single progressive simply means that the machine is not hooked up to any other machines, the jackpot rises as someone plays that machine only. Many video poker single progressives have a large display above the machine that lets the customer know how high the jackpot is. John noticed a $1 denomination ($5 for max play) video poker machine where the display read that the jackpot was $104,000 for a royal flush. If you don’t play video poker, just know that a normal payout for a royal on a $1 machine is $4,000. The progressives are reset at $4,000 and move up as the game is played.
John knew something wasn’t right. It’s almost mathematically impossible for a $1 video poker progressive machine to get over $100,000 without a royal flush being hit. If it got up to $20,000 it would be big news and you wouldn’t be able to play the machine because it would be packed with people. John decided to play and see what happened. The entire time he played the jackpot was still listed as $104,000 and was increasing as he played. After about an hour, sure enough John hit a royal flush.
What do you think happened?
- A) The casino paid him the $104,000 that was advertised on the machine.
- B) They paid him nothing because there was a machine malfunction.
- C) They paid him the reset jackpot value of $4,000.
- D) They paid him some other amount.
If you guessed option C you would be correct. The casino explained to John that the progressive counter display had malfunctioned and they would not pay him the $104,000. John didn’t fight it too much because he knew there was nothing he could do. I think he was most upset at the fact that they paid him the minimum of $4,000, which is the reset amount, instead of at least compensating him something extra since it was a progressive. They claimed that the malfunction voided everything, and basically they were saying he’s lucky to be getting the $4,000.
What is your feeling on this situation? Is it different from the first story? Does it matter that John knew something was amiss when he sat down at the machine? I would love to hear your thoughts, and any similar situations that may have happened to you or someone you know.